Rules for using the portal

1. Posting information

1. 1. Publication of the Seller’s offer to sell a product/service (hereinafter referred to as the “ Product Item ”) on the website vnedrah.com (hereinafter referred to as the “Site/Portal”) must be carried out in full compliance with the requirements of the current legislation of the Republic of Kazakhstan, the User Agreement and data Rules

1.2. The seller is responsible and guarantees that the goods/services published by him on the portal correspond to the information specified in the name and description of the product/service.

1.3. By posting information about the sale of goods or services indicating trademarks, the Seller guarantees that these goods are sold by him legally (with the consent of the copyright holder or after the goods are introduced into civil circulation by him or an authorized person).

1.4. When posting information about goods and services subject to mandatory certification in the Republic of Kazakhstan, or licensed types of activities, the Seller is responsible for the availability of permits.

1.5. A product item will be considered prohibited not only if it contains prohibited information in the title or product description/image, but also in keywords.

1.6. In case of reasonable suspicion of the presence of prohibited goods/services, the Portal Administration has the right to block access to such information without warning.

1.7. If goods/services prohibited for publication in accordance with these Rules or the legislation of the Republic of Kazakhstan are identified, or activities are carried out without mandatory permits, the Seller is issued a warning about the need to eliminate the violation or such information will be blocked automatically without warning.

2. Presentation of information

The Portal Administration has the right not to publish information about the Product Item in the catalog if:

- the name or description of a product or service contains a meaningless set of characters or a set of keywords;

- the information contains links to external sites, with the exception of links to service sites for delivery, payment, etc.;

- the information contains any elements (code) that change the appearance of the product/service page on the Portal and/or control the behavior of other users’ browsers;

- the text uses words typed in CAPITAL letters (except for abbreviations) or texts that use space (writing words with spaces between letters);

- the text contains many grammatical, punctuation, syntax errors or the description is in transliteration;

- product items are duplicated. Duplication is considered to be situations when for one product or service more than one Product Item has been created with the same or identical image (including images from different angles), name and/or description;

- the design of the Product Items misleads the buyer (price and availability are not relevant; the image and description of the product/service do not correspond to reality; the information contains a subjective opinion or arguments without basis, etc.).

3. Content of information

If detected, the Portal Administration has the right to fully or partially restrict access to information if it contains:

- data of other Portal Users, confidential information about individuals (their personal data), as well as materials containing state and bank secrets; information about other legal entities and individual entrepreneurs that are already presented on the Portal, except for cases where one User has several accounts with activated paid packages;

- information not related to business activities and not relevant to the subject of the Portal (not related to the sale of goods, provision of services, performance of work). As well as information related to the conduct of non-profit activities (activities of public, charitable organizations, etc.);

- information that violates the intellectual property rights of third parties (copyright, rights to trademarks and service marks, patent law, trade secrets, etc.), including the use of trademarks (service marks), images, texts and other information without permission of the copyright holder (author);

- information that violates personal (moral) rights, incl. containing information that infringes on privacy or insults honor, up tothe worth or business reputation of individuals or legal entities;

- materials that contain unfounded accusations against a person or company, as well as slander or threats;

- obscene language, vulgar and offensive expressions;

- calls for a strike, protest, violence and illegal actions, propaganda of hatred, violence, discrimination, racism, xenophobia, interethnic conflicts, etc.;

- information containing elements of cruelty, violence, pornography, cynicism, humiliation of human honor and dignity;

- information aimed at providing sexual services and human trafficking;

- images, verbal descriptions or demonstrations of sexual relations between people, intimate parts of the human body (partially or completely naked). Such images must be retouched. Products made in the shape of intimate parts of the human body (candles, keychains, soap, etc.) should be placed in the “Erotic gifts” category;

- verbal description of intimate parts of the body (including in a vulgar form), description or image of sexual relations;

- information about methods of fraud, deception, abuse of trust, as well as methods of violating or circumventing current legislation;

- information that constitutes illegal commercial offers (spam mailings);

- information about one-time events (concerts, conferences, trainings, seminars, lectures, etc.);

- unfair, unreliable, unethical information, hidden advertising, as well as information that harms the business reputation of the User’s competitors;

- information about programs to reward users for clicking on advertisements; suggestions to perform searches, browse websites, or read emails; advertising earnings on the Internet; information related to network marketing, financial pyramids;

- information about the types of business activities that encourage individuals to obtain their profit or benefit by involving other individuals in the activities of this enterprise or the purchase of goods of this enterprise;

- information that the User is manipulating the settings of the Portal and the registration of Product Items, as well as other actions aimed at avoiding charges for using the services provided on the Portal (for example, indicating a significantly inflated minimum amount for an order, a call to place an order by telephone, if the Seller’s goods are available for order through the shopping cart; placement of contact information (phone number, e-mail, etc.) in the name and/or logo of the Seller, the name and/or description of the Product item, on the product image)

- any other information that violates the legislation of the Republic of Kazakhstan and these Rules.

4. Prohibited goods

Products subject to mandatory certification are posted on the Portal subject to the availability of appropriate permitting documents.

List of goods prohibited for publication on the Portal:

- all goods not related to the sphere of subsoil use, mining and processing of minerals, as well as goods not related to this industry

- goods and products containing elements of pornography, violence and cruelty;

- narcotic drugs, psychotropic substances indicated in the list of narcotic drugs, psychotropic substances subject to control in the Republic of Kazakhstan, as well as their analogues

- plants and seeds containing narcotic and psychotropic substances (Cannabis, marijuana, hemp, etc.), as well as seeds for growing plants containing narcotic and psychotropic substances.;

- devices and accessories for the use of narcotic and psychotropic substances, as well as for the use and cultivation of plants containing them;

- alcoholic products with a volume fraction of ethyl alcohol of 1.5 percent or more, as well as alcohol, incl. ethyl, cognac and fruit;

- civilian, service and combat hand weapons, components and accessories for them (silencers, sights, night vision devices), cartridges for weapons and ammunition;

-. tobacco, tobacco products;

- human organs, tissues, cells, other anatomical materials;

- animals and insects and products made from them;

-. goods related to military or special uniforms;

- electronic and material media with nlegal copies of films, music, games, software and other intellectual property or access to online resources containing them. Access refers to serial numbers, keys, generators and other tools used to remove protection from illegal use;

- program activators, CD keys, registration numbers, offers without original software;

- programs for spam mailings, malicious programs designed to disrupt the normal functioning or destroy other programs, serial numbers for commercial software products and programs for their generation, tools for gaining unauthorized access to paid resources on the Internet, as well as links to such information;

- state awards, orders, medals and badges, as well as their copies;

- foreign currency and other currency values;

- counterfeit banknotes and counterfeit postage marks;

- identity cards (passports, ID cards, licenses, student cards, etc.), strict reporting document forms, as well as other documents and forms with special technical and holographic protection;

- ready-made vehicle license plates (standard, personalized, elite, etc.), as well as inverted frames (curtains for license plates);

- databases and accounts containing personal data, including telephone numbers, email addresses, etc.;

- means of self-defense and self-defense;

- goods imported into the territory of the countries of the Eurasian Customs Union in violation of customs legislation;

- religious literature, other information materials with religious content, religious items

- any other goods prohibited for sale and advertising by the legislation of the Republic of Kazakhstan or by the decision of the Portal Administration.

5. Prohibited services

- Sellers are prohibited from posting information on the provision of the following services on the Portal:

- all services not related to the sphere of subsoil use, mining and processing of minerals. as well as services not related to this field of activity

- services for the production, manufacturing, storage, cultivation, transportation, import and export to/from the territory of the Republic of Kazakhstan of narcotic drugs, psychotropic substances and precursors, as well as plants, preparations containing such drugs and substances and their analogues;

- services related to gambling systems, casinos, betting, and any other information about the gambling business;

- services for the purchase and sale of currency and cryptocurrency, lending, provision of loans, repayment of loans, pawnshop services, transfer of funds, replenishment of accounts/accounts, attraction of funds, electronic money and other property of citizens for the payment of income;

- services of hypnotists, psychics, fortune tellers, spiritualists, astrologers, sorcerers, soothsayers, and other persons who declare themselves or are considered capable of predicting events, influencing people, the spiritual world, property, the environment through the use of supernatural abilities or forces, as well as training services such activities;

- services for issuing passports, identity cards and other documents, the issuance of which falls within the competence of government bodies and institutions;

- services of demand and (or) supply of human organs and (or) tissues;

- services prohibited for sale in accordance with the law, or activities the implementation of which is prohibited by law;

- dubious offers of work (including at home, as well as those that offer quick profits with minimal effort, for example, offers to assemble office supplies, seal envelopes, etc.);

- information offering agency activities, trade representation or any other activity that requires the recruitment of other members, subagents;

- services related to the interbank currency exchange market (Forex);

- services for mandatory confirmation of conformity and (or) intermediary services in the field of confirmation of conformity of products by organizations not accredited in the manner established by the legislation of the Republic of Kazakhstan on accreditation in the field of conformity assessment.

6.Rules for publishing and moderating reviews

Clients and visitorswebsites of portal companies can leave reviews about them, their level of service or the quality of products in general.

All reviews are subject to mandatory verification by moderators before publication to ensure compliance with the rules. Negative reviews that do not comply with the rules for publishing materials are rejected by moderators.

Reviews are published containing any useful information for other buyers about the quality of the company's work and its products or services. This can be the text of the review description itself, pros, cons, or just a rating, that is, reviews without a description at all (without a single word) are allowed.

The following is not allowed in reviews:

- obscene language, insults, accusations of non-compliance with current legislation.

- advertising of any goods or services.

-offers for buying/selling something.

- information not related to the quality of the company’s work.

-allegations of copyright infringement.

- accusations of any actions that are not directly related to the company’s work with customers, especially to relationships within the seller company. Any personal data about the company’s employees other than names and patronymics, that is, last names, email addresses and telephone numbers are deleted.

The following reviews are rejected:

-consisting entirely of unacceptable information.

-fake.

-duplicate reviews.

-containing a question (except for cases when the question is rhetorical or there is some other useful information).

- with a text with so many lexical, spelling and other errors that makes it impossible to read normally.

-without text and without an attached order, in the event that the company did not leave a comment on this review.

When adding a review, the following data about its author is saved: IP, email and phone number of the review author.

“Vnedrah” is not responsible for the reviews left.