Return
Exchange and return
1 Carefully pack the item in its original packaging and complete set (items supplied as a set must also be returned as a set).
2 Fill out the return application attached to your order.
3 Attach a copy of the cash receipt, indicate the method of return of funds (postal order or transfer to a bank account indicating.
4 Send the parcel by mail to the following address:
170000, Moscow, PO Box 1000, Demo Store LLC.
170000, Moscow, PO Box 1000, Demo Store LLC.
5 After sending the parcel, please notify us about this by writing an email to sales@demostore.ru
Reasons for returning and exchanging goods
The Buyer has the right to return the Goods (the Goods are returned if the said Goods have not been used, their consumer properties, factory labels, presentation, etc. are preserved), without specifying reasons, within 14 (fourteen) calendar days from the date of actual receiving the Goods directly from the seller or persons representing the Seller.
Decree of the Government of the Russian Federation dated January 19, 1998 No. 55 approved the “List of non-food products of proper quality that cannot be returned or exchanged for a similar product of a different size, shape, style.”
This list indicates the impossibility of returning Products of proper quality that have individual properties, if such Products can only be used by the consumer purchasing them.
To return a product, you must provide a document confirming the fact and conditions of its purchase, as well as fill out an application for returning the product.
Decree of the Government of the Russian Federation dated January 19, 1998 No. 55 approved the “List of non-food products of proper quality that cannot be returned or exchanged for a similar product of a different size, shape, style.”
This list indicates the impossibility of returning Products of proper quality that have individual properties, if such Products can only be used by the consumer purchasing them.
To return a product, you must provide a document confirming the fact and conditions of its purchase, as well as fill out an application for returning the product.
Return of the Goods in case of detection of defects associated with non-compliance with the terms of the Order arising through the fault of the Seller:
If the Goods are transferred to you with partial non-compliance or with a violation of the terms of the Order due to the fault of the Seller regarding the assortment, completeness, quantity of the Goods, you have the right to notify the Seller (no later than seven calendar days after receipt) about these violations and demand their elimination.
You also have the right to refuse the goods and return the money paid. In this case, the Product must be returned to the Seller preserving its original presentation, its consumer properties, seals, and factory labels.
To return a product, you must provide a document confirming the fact and conditions of its purchase.
To make a return, you must fill out an application for returning goods.
If the Goods are transferred to you with partial non-compliance or with a violation of the terms of the Order due to the fault of the Seller regarding the assortment, completeness, quantity of the Goods, you have the right to notify the Seller (no later than seven calendar days after receipt) about these violations and demand their elimination.
You also have the right to refuse the goods and return the money paid. In this case, the Product must be returned to the Seller preserving its original presentation, its consumer properties, seals, and factory labels.
To return a product, you must provide a document confirming the fact and conditions of its purchase.
To make a return, you must fill out an application for returning goods.
You can read the full version of the consumer rights law and get expert advice at the following link:
